Note From FCM

We hope you are staying safe and healthy during this pandemic. FCM is open at this time to safeguard our patients. Please note that most visits will either be done by phone or a video call. We are providing essential medical appointments such as prenatal care and well-baby vaccines in our highly sanitized clinics.

Our doctors and staff are all following protective equipment protocols to safeguard your safety in the clinic. As your family physicians, we are here to care for you and are happy to speak with you regarding any concerns COVID or non-COVID-related. Please call us for any health concerns.

We are committed to fighting on the front lines for our patients and will remain open for essential medical services during this time as long as we have enough personal protection equipment.

Please call first as we also offer VIRTUAL Telehealth appointments.

The BC COVID-19 Self-Assessment Tool can be accessed at http://covid19.thrive.health/. This self-assessment tool, developed with the BC Ministry of Health, will help determine whether you may need further assessment or testing for COVID-19. You can complete this assessment for yourself, or on behalf of someone else, if they are unable to.

Welcome to our regularly updated guide on coronavirus. Here you’ll find the latest advice and information on symptoms, risks, how to prevent infection and what to do if you’re feeling unwell.


Current UK guidance

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for 1 of 4 reasons:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • any medical need, including to donate blood, avoid or escape risk of injury or harm, or to provide care or to help a vulnerable person
  • travelling to and from work, but only where this absolutely cannot be done from home

IMPORTANT - These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.


What to do if you need medical help

If you need medical help for any reason, do not go to places like a GP surgery, pharmacy or hospital.

If you have symptoms of coronavirus (a high temperature or a new, continuous cough), please feel free to use the free Babylon symptom checker. You can also use the 111 coronavirus service.

If you need help or advice not related to coronavirus, Babylon offers a comprehensive set of services covering information, advice, a digital health assessment, monitoring of key health and activity measures, and consultations. Please download the app to get started.

The following services are also available to anyone using the NHS:

  • for health information and advice, use the NHS website or your GP surgery website
  • for urgent medical help, use the NHS 111 online service – only call 111 if you're unable to get help online
  • for life-threatening emergencies, call 999 for an ambulance
  • to help the NHS better understand the spread of coronavirus, please use the NHS coronavirus status checker


Babies and children

Call 111 for advice if you're worried about a baby or child. Visit the NHS Coronavirus in Children Webpage for more information on what to look out for in children.

If they seem very unwell, are getting worse or you think there's something seriously wrong, call 999.

Do not delay getting help if you're worried. Trust your instincts.

Use our COVID-19 Care Assistant

Worried you or someone you know might have coronavirus? Our COVID-19 Care Assistant helps you identify if you’re at risk, connect with expert clinicians and monitor your health. It’s free, easy-to-use and helps you get the right care, at the right time, all from your phone.

Find out more